Your CRM system - who runs it?

CRM System TopTip: I was at a CRM bash a number of years ago when an in-house CRM database manager.... and although it wasn't about the technology of CRM, but strategy and people aspect, I ended up talking to a few other CRM database managers or the poor sods who have had it lumped into their court... about their databases...  Funny how we all had different ones, talking about the struggles and things.  Which makes me think - if there was one good system out there, we'd all have it.  It's the data, how you use it and the reporting that makes any old database into something useful.  Getting something back out is what most users want.  That, and top level buy in.  Which is a must.