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Articles and seminars produced for professional services:
Title: Move from snail mail to email marketing - How to do it - and some hints
URL: http://www.pmforum.co.uk
Date: 2010
Title: Mailing lists: The end is neigh
URL: http://www.pmforumeurope.com/login.aspx?rurl=%2fmagazine%2fview_article.aspx%3fid%3d3514
Date: 2009
Title: Doctor, doctor, am I sick? - A 10 minute physical and fitness test for your CRM database and data
URL: http://www.pmforum.co.uk/magazine/view_article.aspx?id=3496
Date: 2009
Seminar: Implementing a CRM database
URL: http://www.pmforum.co.uk/magazine/view_article.aspx?id=3484
Date: 2009
Title: Removing the human interference: Technology should be doing 90% of your email and postal marketing administration
URL: http://www.legalweek.com/legal-week/analysis/1495490/removing-human-interference
Date: 2009
Title: Back to Basics: CRM Database success factors
URL: http://www.psmg.co.uk/
Date: 2009
Title: Get the right CRM data and make the most of it
URL: http://www.pmforum.co.uk/magazine/view_article.aspx?id=3445
Date: 2009
Title: Implementing a CRM IT solution
URL: http://www.pmforum.co.uk/magazine/view_article.aspx?id=2393
Date: 2004
Title: Achieving the CRM goal
URL: http://www.legalweek.com/legal-week/news/1182507/achieving-crm-goal
Date: 2004
Title: Competitor Intelligence for the smaller enterprise
URL: https://www.dora.dmu.ac.uk/bitstream/handle/2086/3621/CI%20for%20the%20Smaller%20Enterprise.pdf?sequence=1
Date: 1996
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Awards:
Award: (Distinction) Best use of IT to support Marketing (2004)
Award Body: LEMAs - Legal Marketing Awards (supported by InBrief Magazine) (http://www.legalmarketingawards.co.uk/)
Award: (Won) Best CRM programme for a company under £100m T/O (2004)
Award Body: CRM Industry Awards 2004 - hosted by CRM Magazine (http://www.mondaq.com/content/pr_article.asp_Q_pr_id_E_1323)
Special note: UK law firm Pinsents has created client relations history by becoming the first professional services firm to win a prestigious all-industries national award for its CRM system
Award: (Finalist) Customer Focus Award (2004)
Award Body: National Business Awards (http://www.nationalbusinessawards.co.uk)
Special note: Sponsored by Orange, acknowledged by The Chancellor of the Exchequer as "the UK's business Oscars" - First Direct won)
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Associations, eNetworks & Discussion groups to join:
- LinkedIn: http://www.linkedin.com (UK & USA mainly)
- Twitter: http://www.twitter.com
- Managing Partner's Forum: http://www.mpfglobal.com
- The Professional Marketing Forum: www.pmforumglobal.com
- Professional Services Marketing Group: http://www.psmg.co.uk
- Chartered Institute of Marketing: http://www.cim.co.uk
- Direct Marketing Association: http://www.dma.org.uk
- The Institute of Direct Marketing: http://www.theidm.com
- CRM Databases in Professional Services: http://www.linkedin.com/groups?gid=2051556
- PM Forum: http://www.linkedin.com/groups?gid=1026977
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Professional Services Marketing journals to flick through:
- Professional Marketing: http://www.pmforum.co.uk
- PSMG: http://www.psmg.co.uk
- Legal Marketing: http://www.ark-group.com
- Managing Partner: http://www.mpfglobal.com/
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Professional Services recruitment agencies if you have itchy feet:
- First Counsel: http://www.first-counsel.co.uk/home/index.htm
- Resources Group: http://www.resourcesgrp.com
- Blue: http://www.bluelegal.com
- Hudson: http://www.hudon.com
- Witan Jardine: http://www.witanjardine.co.u
- Carter Murray: http://www.cartermurray.com
- Dutch Consulting: http://www.dutchconsulting.com
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CRM 'best buy' small & medium sized systems:
- Act: http://www.sage.co.uk
- Goldmine: http://www.frontline.com
- Maximizer: http://www.maximizer.co.uk
- Outlook CRM: http://www.outlookcrm.com
- Sage CRM: http://www.sage.co.uk
- SalesForce CRM: http://www.salesforce.com
- SugarCRM: http://sugarcrm.com
CRM 'best buy' (£50,000 plus) Professional Services specific systems:
- Hubbard One: http://www.hubbardone.com (used by: A&O)
- Interaction: http://www.interaction.com (used by: Clifford Chance, DLA, Eversheds, Lovells, Herbert Smith, Simmons, E&Y)
- PeopleSoft CRM: http://www.peoplesoft.com (used by: PwC)
- Pivotal: http://www.pivotal.com (used by: KPMG)
- SAP: http://www.sap.com (used by: Linklaters)
- SalesLogix: http://www.sage.co.uk (used by: Pinsent Masons)
- Others (Small & Mid): http://www.wyverndm.co.uk
- Others (Whoppers): http://www.oracle.com, http://www.siebel.com, http://www.chordiant.com, http://www.firstwave.net, http://www.onyx.com, http://www.terrasoft-crm-software.com
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Need magic done to your CRM data? Try these...
Data capturing:
- Braywood Fulfilment: http://www.braywood.co.uk
- Data Image: http://www.dataimage.uk.com
- Dawleys: http://www.dawleys.com
- DPC-UK: http://www.dpc-uk.co.uk
- Fletcher Data Services: http://www.fletcherdata.co.uk
- Global Data Processing: http://www.global-data-processing.com
- KeyData Services: http://www.keydataservices.co.uk
- Portland: http://www.portland-direct.com
Data manipulation:
- Big Yellow Data: http://www.bigyellowdata.co.uk
- Braywood Fulfilment: http://www.braywood.co.uk
- Broadata: http://www.broadata.com
- CCR Data: http://www.ccr.co.uk
- Data Discoveries: http://www.datadiscoveries.com
- Data de-duplication software: http://www.helpit.co.uk
- DataLinx: http://www.dlinx.com
- DQ Global: http://www.dqglobal.com
- Experian: http://www.experian.com
- Global Data Processing: http://www.global-data-processing.com
- Hopewiser: http://www.hopewiser.com
- MarketScan: http://www.marketscan.co.uk
- MortaScreen: http://www.milleniumdirect.co.uk
- Onesource: http://www.onesource.com
- QAS: http://www.qas.co.uk
- The Database Group: http://www.databasegroup.co.uk
- Wyvern Magic: http://www.wyverndm.co.uk
- UK Changes: http://www.ukchanges.com
- Blacklist / SPAM checkers: http://www.emailtools.co.uk/tips/blacklists.htm, http://www.senderscore.org
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Seminars, training and exhibitions :
- Chartered Management Institute: http://www.managers.org.uk/content_1.aspx?id=10:92&id=10:8
- Chartered Institute of Marketing: http://www.cim.co.uk/NewsAndEvents/Events/Events.aspx
- Institute of Direct Marketing (general events): http://www.theidm.com/events
- Institute of Direct Marketing (training courses): http://www.theidm.com/training
- Managing Partner Magazine / Ark Group: http://www.mpmagazine.com/events.asp
- OUT-LAW (free IT & eCommerce legal advice): http://www.out-law.com
- InBrief (free legal advice): http://www.inbrief.co.uk/
- PSMG (Professional Services Marketing Group): http://www.psmg.co.uk/events.cfm?action=welcome
- PM Forum: http://www.pmforum.co.uk
- Technology for Marketing exhibition: http://www.t-f-m.co.uk/
- Institute of Direct Marketing Fair: http://www.idmf.co.uk
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