Law Firm CRM: A few real life horror stories of CRM databases going wrong

April 18, 2017 @ 1:53 AM · How to get great CRM

In summary, we must have been writing to him as "Dear B******d" for ages.

Yes, it got my attention as well when I spotted it.

You sometimes think a disaffected employee might do it.

You hear stories in the news about Bank customers receiving post with something like ‘awkward beggar’ in the address field.

But I wasn't expecting contacts to sabotage their own records in our CRM database system for some fun at our expense.

And they can do whatever they like to ‘their data’ when you allow them to update their own records.

Or allow people to add themselves into your database through forms in your emails or websites.

Here’s how it happened to me.

Although I’m not planning on taking the ...

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